At D’ Haute Collection, your complete satisfaction is important to us. If you’re not completely satisfied with your jewelry purchase, please contact us via email firstname.lastname@example.org within 30 days from the date of shipping, to arrange for an exchange or refund. Shipping charges will not be refunded.
You must return items in new or unused condition with all original packaging and materials included. New or unused condition means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way.
Our quality assurance specialists will inspect your item upon receipt. If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.
We must receive your returned items within 45 days of the original shipping date. If we receive your item after 45 days of the date of shipping, or if you did not use our prepaid label, we may refuse the return and ship it back to you at your expense.
All Free Gifts received with purchase must be returned with products, which are to be refunded. Refunds are not granted on products, which are not returned with the Free Gift.
If you are returning merchandise as a result of (a) error on the part of D’ Haute Collection, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Examples of non-returnable products include:
- Items, which have been abused or modified
- Special orders made to customer specifications
- Products modified as per customer requests