Have you got a question about D’ Haute Collection jewelry? Get answers to some of our most frequently asked questions here. You’ll find additional details about our jewelry collection, including necklaces, bracelets, earrings, and bridal jewelry. If you don’t find the answer to your jewelry question here, contact us here at info@dhaute.com

WHAT MATERIALS ARE USED IN THE D’ HAUTE JEWELRY COLLECTION?

D’ Haute Collection pieces are designed and made in the United States using the finest quality of sterling silver, gold, semi-precious stones and other high quality non-precious materials. The sterling silver is plated with at least 2.5 micrometers of yellow gold, rose gold or white rhodium to ensure long lasting luster.

HOW LONG DOES MY JEWELRY ORDER TAKE TO SHIP?

Orders shipped within the U.S. will take approximately 5 to 7 business days. Out-of-stock or custom finish jewelry pieces will take up to 4 weeks from the time the order is placed.

WHAT OTHER RETAILERS CARRY D’ HAUTE?

D’ Haute jewelry is available online and at any of our sale events only. Find out about our next sale event at Events.

WHAT IS YOUR RETURN POLICY?

Dhaute.com will accept items for exchange or return if the item is returned in new and re-saleable condition within 30 days from the delivery date of your order. Read about our return details.

WHAT IS YOUR REPAIR POLICY?

D’ Haute will repair any gold/sterling silver design purchased at dhaute.com. Send a message to info@dhaute.com

HOW DO I CLEAN MY JEWELRY PIECE?

Please keep your jewelry piece in our signature box in order to preserve its shine. Do not spray perfume or use any liquids or jewelry cleaners on your piece. You can use Tarn-X from the drugstore or baking soda and salt mix with a lint free soft cloth to gently clean your sterling silver and gold pieces.

DO YOU GIFT WRAP?

Every piece of D’ Haute jewelry arrives in our signature box.

HOW DO I PLACE AN ORDER?

Placing an order with D’ Haute Collection is easy. There’s no need to create an account first. You automatically create an account when you place your first order online and payment is processed through our Stripe checkout payment system. (We also accept orders by phone (312-841-7876) or e-mail (info@dhaute.com) and payment is processed with our Square payment system.)

Here are the steps you need to follow to place an order online. If you have any problems when following these steps, please contact us via email (info@dhaute.com)

  • List item one
  • List item two
  • List item three
  • List item four
  • Provide Payment Information
  • Review and Submit Your Order
  • Check Your Order Status